I don’t mind Jira that much.

I don’t care what M$ says, Azure DevOps is being left for dead. As someone who worked on the System Center space for years, I know the signs of a product they want to kill but can’t. I’m convinced the only reason it is still around is because some internal teams haven’t moved to GitHub yet.

AI can be useful. Don’t shit on it in a generalist statement…

GitHub tickets are fine.

Jira is complicated because PMs want it to do everything. It can, but there’s no good reason for it.

As a ServiceNow dev/admin, I support this opinion so hard.

I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason. That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.