I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:
Hi there,
Thank you for your email.
Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.
Please feel free to register a different account.
Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?
Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail
They can’t read your emails though, Tuta uses zero-knowledge encryption, it was something else that got you flagged. Did you send a lot of consecutive emails?
For the sake of accuracy: Incoming emails from external services are initially not encrypted. It’s only truly zero knowledge for either emails sent by another tuta user, or for emails that have already been received.
That being said, they don’t record this information unless specifically required by a court order, which to my knowledge has never happened. I understand that they make the decision of whether your account is spam within 48 hours, and after that it is in the clear. I created my account over Tor, didn’t use it much at all for the first few days, and have been using it fine since. That’s only one data point of course.