This is a terrible video. 20 minutes just to say “bad customer support”. But then, who does nowadays?
On a sidenote, the pearl, the jewel I got from their CS is “WeLL I gUeSs tHiS LaPtOP oNlY sUpPoRtS ThReE ScReEnS iN tOtAl”. Bitch! This laptop has 3 separate video outputs! And 2 screens built-in! The fuck is 3 total? Besides, it totally worked until some botched update on their side…
I miss the activeness of the r/saveAClick community.
The closest lemme alternative is https://lemmy.nrd.li/c/savedyouaclick
We need that here for these click bait posts
You can have more video outputs than your machine can actually use simultaneously, that’s a fairly normal characteristic. It allows you to have a greater variety of output port types without needing more framebuffers inside the GPU. If an update bricked it then it’s not that specific characteristic obviously. Probably it’s the fault of the GPU manufacturer issuing a bad update that they then repackaged.
Maybe you’re right, but I haven’t seen a GPU that doesn’t have at least 4 distinct outputs in a while, not that I’d expect one in a machine of this class either. The problem, if I were to guess, is that this machine has AMD iGPU with Nvidia dGPU and a switchable MUX on top of that so it could boot with(or without) either as primary. That’s like three points of failure already. On top of that, I had the main panel cracked and badly malfunctioning, so I’ve removed it, just in case, for about a month while I waited for replacement. I guess some firmware update did not expect the main panel to be missing(or to have different s/n) during update and did something stupid to the mux setting that made it so that two outputs can’t be active simultaneously. I’ve tried to reach someone half-competent at ASUS for like a couple months, then just said “fuck it” and installed linux. Now living happily with 6 displays up and running, theoretically up to 9 if I do some output splitting shenanigans. Someday I’ll actually build that setup just to dunk on that rep who told me it could only handle 3.
It’s fairly common for iGPUs to have less outputs. Apple M1 was especially bad as it only had 2, and the internal screen on the laptops couldn’t even be disabled if I remember correctly. I think many Intel (or maybe AMD) iGPUs only have three outputs.
Yeah it definitely sounds like a driver issue. I have had issues with dual GPU systems like that on Linux, not had any on Windows yet. It would be interesting to see to be honest. I’ve had laptops before where the video ports would only connect to the dGPU, and the internal screen used Optimus (display output from the iGPU with graphics acceleration from the dGPU on demand). Lots of dual GPU laptops are MUXless like that in fact.
It would be interesting to see to be honest
I still have the video I’ve sent to them at some point, it describes it in all detail, if you can bear my accent..
I’ve had laptops before where the video ports would only connect to the dGPU, and the internal screen used Optimus (display output from the iGPU with graphics acceleration from the dGPU on demand). Lots of dual GPU laptops are MUXless like that in fact.
Yeah, I’ve had some of those. Actually owned one of the first generation optimus laptops and it was horrible, most of the time it did not pick up the heavy load and stayed on iGPU even when playing games. Seems to be much improved a lot in win10-11, but I still prefer the kill-switch.
This one kind of works like that too, though. The MUX only controls which GPU the main panel is connected to (and with it, the framebuffer). The modes basically are:
- “Eco” where only iGPU is enabled
- “Hybrid” where iGPU is main and maintains framebuffer while offloading work to dGPU when needed just as you’ve described
- “Ultimate” with Nvidia as main, which apparently gives much better framerate and latency because it does not require overhead of workload offloading and framebuffer shuffling, but the dGPU is by far the most power hungry device at 150W TDP which drains the battery in mere minutes, even on idle
I have had issues with dual GPU systems like that on Linux
I feel you. My previous setup was a desktop with both AMD and Nvidia cards, which I juggled between the host and VM. It was pain, mostly because Nvidia did not want to play nicely. Also because most utilities assumed I had Intel APU — I didn’t, but it was fair assumption at a time. Nowadays, it seems like everything’s sorted out, even VFIO was a breeze to set up (though what for, most games now play on linux nowadays thanks to steamdeck)
their enshittification is sad.
they were always my go to for quality motherboards. oh well.
For desktop motherboards I’ve usually gone MSI but my gaming laptop is an Asus and is a little over a year old. It’s worked perfect since I got it and I’ve had zero problems with it. The Nvidia GPU and laptop fans sure do sing when I’m playing games though
I got an Asus rog strix AMD board in 2019. Still working fine. Like everything I guess, YMMV.
The only issue I’ve had with it, even after a couple bios updates, is post takes forever. Like 20 seconds.
Dude has 35 subs, is this your own account?
Here we are, spam has finally arrived on the fediverse
My Asus motherboard started bluescreening Windows. After a lot of effort I traced it down to a specific device ID that windows was loading firmware for. No matter what I tried I couldn’t get this auto installation to stop. It was a totally random component that added nothing I could tell.
Asus refused to release new firmware be cause the motherboard was “unsupported” even though the box etc has stickers saying it supports windows 10.
After a ton more effort I figured out how to make some low end api calls that eventually stopped this auto installation. It was mostly reliable. I got to crack a lot of jokes to my friends about my motherboard not supporting windows but it was a really hard period for me particularly because Linux gaming wasn’t as strong as it is today. I was really big into league of legends at the time and this experience forced me to quit, losing touch with many friends in the process.
At least it got you to stop playing League
I have a Asus motherbaord and no updates since 2021 time to get hacked by logoFAIL…
Crap I clicked hoping for a concise article but it was some bloated YouTube video. I’ve never closed a window faster.
I didn’t open the video. Was it one of those videos that talk in circles about what they’re “going” to talk about in the video, then they keep saying it in different ways?
I never open a video where 3 or less paragraphs of text would suffice. I feel like we’re heading back to drawing things on the walls of caves
I ordered a board from Asus last year. FedEx delivered it to the wrong place. Delivery picture was at some apartment somewhere. They gave me so much shit. I had to go to my bank to help me get my money back. Took over a month.
Sad news.
Asus used to be my favorite laptop brand, known for the longest time for good product quality and bad support. I’m now down to Lenovo for go to brands.
I must be in the minority here because I’ve never had major issues with ASUS products, though the caveat here is I have only used their motherboards. I’m using an x570-PLUS right now and it has been solid since purchase.
A lot of their shady practices are on their laptop side. For example their ROG laptops support USB PD as their main way of charging however asus forces you to use their own chargers. If you decide to use a third party USB PD charger (of the same wattage or greater mind you) then your laptop will disable the dedicated GPU and limits your fan speed profile to silent which causes your CPU to throttle under heavy load.
That’s… fucking stupid. I didn’t realize their other products were such trash.
Same, my last 4 desktops since Sandy bridge were all Asus boards. Not that I’m not paying attention to all the issues people keep having with them lately
OLED Display on my Zenbook unglued itself after month of use. They removed the ability to unlock bootloader in their phones (after repeatedly lying about it returning). Some people sued them and won. I won’t buy another Asus product.
I’m old enough to remember when ASUS was viewed as one of the best hardware manufacturers you could go with.
It has been a long, slow decline for ASUS. They really manufactured their own demise here.
This is really sad.
My main machine is running a Asus motherboard. 12 years old and still games fine.
When was that? I don’t think I’ve ever viewed them as anything except junk and I had an asus laptop in 2007 or 8.
I remember them being quality in the 90’s and early 2000’s, but 2008 tracks for about when their products first began to take a downturn.
So ASUS is now becoming as (un)reliable as ASRock.
The problem with asus was all the engineers who cared went to asrock when they split. For those who don’t know, asrock started life as a subsidiary for asus to cover the low end and OEM markets. There used to be a lot of shared engineering between the two companies but there started to be some bad blood between each other as asus was releasing server hardware and asrock was releasing enthusiasts hardware. Ultimately it was decided since neither side wanted to stop stepping on the others toes they would let asrock fully separate from asus as a company and let the market decide things. Ironically that only lasted for three years before the majority stake in asrock was bought up by Pegatron, a company owned partially owned by asus…
Not in a place to watch the video, what’s the tl;dw?
Puts out defective products then misleads consumers to think they have voided their warranty so they can’t get a replacement for said defective products.
There’s more too it but that’s the main thing that made people turn on them.
You’ve just described my entire experience with the Transformer tablet. After a year of sending it in within days of receiving it “repaired,” the day after my warranty ended, they said they discovered a faulty network chip and could replace it for the price of a new tablet plus shipping both ways.
I’ve been shouting “Fuck ASUS” for the past 10 years and I’m so glad I can now join others in it.
I had one of those. It worked well until I filled it up dor 90% ( photo backup while on holiday so I could keep taking pictures. ). It became laggy and slow. Even after doing a full reset.
At one point one of the keys in the keyboard got detached/broke. Was within the warranty period so i contacted them.
Sent the photos they asked. They still couldn’t determine the damage or if it was under warranty. So they wanted me to send it in free of charge. Then they would determine if it was under warranty.
If yes, they would repair it and return it for free If no, I would have to pay 50€ to get it back unfixed. Or more if I would ask them to fix it.
I never did it because I felt like they were just going to say “no warranty” for a quick and easy 50€…
Sending out defective boards, then refusing RMAs for said defective boards. They basically go “You voided the warranty by opening it, lul git fukd loser.”
Never mind the fact that (unless the board is visibly broken somehow) you’d need to open it and plug shit in to test it. So there would be no way to test it without voiding the warranty. It’s a catch-22 in action.
The truly shitty part is that using the board doesn’t void the warranty. But ASUS is claiming the people trying to RMA all have voided warranties. If it were only one or two, then yeah it may be scammers trying to avoid losing money after roasting a board. But it quickly turned into a Boy Who Cried Wolf scenario, where nobody is believing ASUS anymore because they’re basically just blanket denying every single warranty RMA.
I’m guessing this for the US market? I had a completely different experience in Singapore and it was perfectly fine.
The usual. Hardware quality slowly goes to shit, company starts getting tricksy with consumers to make money instead of making quality product.
The big one was the BIOS update that nearly fried a lot of 670 motherboards that ASUS turned around and tried to avoid taking responsibility for, trying to pin issues on the consumer.
It’s capitalists being capitalists. Completely ruining their brand to squeeze out a short term 1% increase in revenue.
We are in the “how many of my customers can I screw over and completey piss off and still make a profit” stage of capitalism.
Enshittification
Can’t play video currently. Someone has a synopsis?
Edit: Nice, someone did already.
Shit video OP
Asus has always just seemed like a glossier Acer with higher prices and worse quality.
I personally hate their ROG gamer aesthetic and think whoever came up with that should’ve been fired and blacklisted from the industry.
Personally I’ve never had an issue with Asus products but have had numerous quality issues with Acer. Bought a number of small Acer laptops and the hinges kept breaking because they only put one screw in the hold the hinge instead of two in many of them.
Why people are writing statements as questions?
LLM AIs think any sentence that starts with who what where when, why or how is a question.
why don’t you tell me?
No, why don’t you tell me?
we are doing this, now?
Yes?
